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About Us

About Us

Prime Ticket, Inc. is an international dealer /distributor to the food service and concession industry.  Prime Ticket services restaurants, theaters, stadiums, hotels/resorts, churches and schools.  We offer a broad line of equipment and supplies from hundreds of manufacturers and a full-service sales team that specializes in design and consulting to meet our customer’s ever changing needs.  Prime Ticket was founded in 1994 and is located in Myrtle Beach, SC.  We have a 28,000 square foot warehouse and showroom with the area’s only test kitchen with classroom facility.  We believe in a hands-on approach and pride ourselves in our service and innovative ideas.  Prime Ticket offers a one-stop shop mentality to all of our customers.  We are your Ticket to success!

 

Payment

We accept payment through PayPal, Visa, MasterCard, American Express and Discover.

 

Sales Tax

Prime Ticket, Inc only has nexus in the state of South Carolina.  We are required to collect sales tax for orders being shipped to South Carolina.  South Carolina also requires that tax be collected on shipping charges associated to any taxable item.  Orders being shipped to any other state must be reported to that state as use tax by the purchaser.

 

Shipping

Almost all orders ship via UPS.  Please refer to the item being purchased to determine whether or not shipping is included (free) or requires an additional charge.

 

Returns

New items purchased from our eBay store may be returned within 14 days of delivery for a full refund.  All returns require a RMA (return merchandise authorization) number and must be written on the outside of the return shipping package.  The purchaser is responsible for paying the return shipping charges unless the return is due to a Prime Ticket error.  All products must be returned in new condition with original packaging.  Your refund will be issued within 72 hours of receipt and inspection.  Under no circumstances will a used item be refunded.  No items sold or advertised as “Used – Sold As Is” qualify for return.

 

Customer Service

Prime Ticket, Inc. takes customer service very seriously and it is important to us that you are satisfied with your order.  Please contact us if you have any customer service issues or questions.  Our normal business hours are Monday – Friday 9am to 5pm Eastern Standard Time.